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Knowledge Base

Learners & Solo Users

Learners & Solo Users

FAQ and how-to articles for Learners registered on a company training system and Solo users

Knowledge Articles

How to clear Cache Cookies

How do I reset my password?

Can I do training offline?

How do I download my certificate?

How do I share a course license with a colleague? (Webshop)

How do I switch between my Scandlearn accounts?

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Troubleshooting

I recently finished my training, but it's not marked as started/completed in my account.

I can't finish my exam / quiz

FAQ

Why can't I sign in to my account?

Why can't I see my training?

How do I edit my profile details?

Why does certificates have an expiry date?

Are Scandlearn courses EASA compliant?

How come am I automatically logged in to my account? Is that really secure?

What's the requirement for passing the final exam?

Will my Scandlearn certificate be accepted?

How long is the Scandlearn courses certificate valid for (webshop)

What's the difference between the Dangerous Goods Carry and No Carry versions

Is Scandlearn an Approved Training Organisation (ATO)

Can I transfer old records and data to a new account?

How long is the course licenses valid (Webshop)

Can I run the training on my iOS / Android / Windows device?

Will a certificate be generated after the course?

What courses do I have to perform?

What system requirements does Scandlearn have?

Why don't I receive Certificates?

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