Knowledge Base

Back to home

Knowledge Base

Learners & Solo Users

Learners & Solo Users

FAQ and how-to articles for Learners registered on a company training system and Solo users

Knowledge Articles

How to activate a course license?

How to clear Cache Cookies

How do I reset my password?

Can I do training offline?

How do I download my certificate?

How do I switch between my Scandlearn accounts?

Connecting Microsoft Account to Scandlearn

Scandlearn User Guide: Setting Up Your Profile and Navigating the Platform for Training.

Facial Verification

See more

Troubleshooting

I recently finished my training, but it's not marked as started/completed in my account.

I can't finish my exam / quiz

FAQ

What's the requirement for passing the final exam?

Why can't I sign in to my account?

Why can't I see my training?

Why does certificates have an expiry date?

Are Scandlearn courses EASA compliant?

How come am I automatically logged in to my account? Is that really secure?

Will my Scandlearn certificate be accepted?

How long is the Scandlearn courses certificate valid for (webshop)

What's the difference between the Dangerous Goods Carry and No Carry versions

Is Scandlearn an Approved Training Organisation (ATO)

Can I transfer old records and data to a new account?

How long is the course licenses valid (Webshop)

Running Scandlearn's Courseware on iOS, Android, and Windows Devices

Will a certificate be generated after the course?

What courses do I have to perform?

What system requirements does Scandlearn have?

Why don't I receive Certificates?

See more