How do I download my certificate?

If you didn't get the email you can always retrieve it in your account or from your system administrator.

A certification will always be generated and sent to your or your manager's email addresses if you passed a final exam. If you didn't get the email there can be numerous reasons:

For Solo Users:

• Wrong email address registered in your account.
  (make sure your manager have registered correct email address for you).
• The email didn't go through your firewall, alternative went straight ahead to your spam/junk inbox. Click here to read more about it.

So what can I do? If you have access, do the following: 

1. Login to your account as a Learner
2. Click on "REPORTS" in the top menu
3. Next to the test, click the 3 dots and click certificate to download your certificate.

For users connected to a business account:

• Your system administrator has disabled the email notification that includes the certificate as an attachment
• Wrong email address registered in your account. (make sure your manager have registered correct email address for you).
• The email didn't go through your firewall, alternative went straight ahead to your spam/junk inbox. Click here to read more about it.

So what can I do? If you have access, do the following: 

1. Login to your account as a Learner
2. Click on "REPORTS" in the top menu
3. Next to the test, click the 3 dots and click certificate to download your certificate.