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Knowledge Base

Learners & Solo Users

Learners & Solo Users

FAQ and how-to articles for Learners registered on a company training system and Solo users

Knowledge Articles

Can I do training offline?

How do I reset my password?

How to clear Cache Cookies

How to activate a course license?

How do I download my certificate?

How do I switch between my Scandlearn accounts?

Connecting Microsoft Account to Scandlearn

Scandlearn User Guide: Setting Up Your Profile and Navigating the Platform for Training.

Facial Verification

SAML SSO Login from the Login Page

Guide to Activating Your Scandlearn Account

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Troubleshooting

I recently finished my training, but it's not marked as started/completed in my account.

I can't finish my exam / quiz

FAQ

Is Scandlearn an Approved Training Organisation (ATO)

What's the difference between the Dangerous Goods Carry and No Carry versions

Will my Scandlearn certificate be accepted?

How come am I automatically logged in to my account? Is that really secure?

Are Scandlearn courses EASA compliant?

Why does certificates have an expiry date?

Why can't I see my training?

Why can't I sign in to my account?

What's the requirement for passing the final exam?

How long is the Scandlearn courses certificate valid for (webshop)

How long is the course licenses valid (Webshop)

Can I transfer old records and data to a new account?

Running Scandlearn's Courseware on iOS, Android, and Windows Devices

Will a certificate be generated after the course?

What courses do I have to perform?

What system requirements does Scandlearn have?

Why don't I receive Certificates?

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