--- title: I recently finished my training, but it's not marked as started/completed in my account. description: The training may have been set up for different scenarios by your company's manager(s). In most cases, it's been configured to act as recurrent which will initiate new instances (course sessions) for --- [Skip to content](https://help.scandlearn.com/troubleshooting/i-recently-finished-my-training-but-its-not-marked-as-started-completed-in-my-account#main-content) English Show submenu for translations [Submit a ticket](https://help.scandlearn.com/kb-tickets/new?hsLang=en) ![Scandlearn logo\_yellow rgb](https://help.scandlearn.com/hubfs/Website%20-%20Core%20Design%20Elements/Scandlearn%20logo_yellow%20rgb.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.scandlearn.com/kb-tickets/new) - Contact us Contact us This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.scandlearn.com/?hsLang=en) 2. [Learners & Solo Users](https://help.scandlearn.com/learners-solo-users?hsLang=en) 3. [Troubleshooting](https://help.scandlearn.com/learners-solo-users?hsLang=en#troubleshooting) # I recently finished my training, but it's not marked as started/completed in my account. The training may have been set up for different scenarios by your company's manager(s). In most cases, it's been configured to act as recurrent which will initiate new instances (course sessions) for your training every X period. This procedure will save your old progress and initiate new empty progress for your account.  *(there may be several more configurations as well that can affect this.)* If you are unsure if you passed your training or not, check the "**Results**" view in your account which will always show the confirmed and saved training (located in the top menu). If you have further questions why your training is not marked as started or finished, contact your company's manager(s). - [Learners & Solo Users](https://help.scandlearn.com/learners-solo-users?hsLang=en#main-content) - [Knowledge Articles](https://help.scandlearn.com/learners-solo-users?hsLang=en#knowledge-articles) - [Troubleshooting](https://help.scandlearn.com/learners-solo-users?hsLang=en#troubleshooting) - [FAQ](https://help.scandlearn.com/learners-solo-users?hsLang=en#faq) - [Administrators](https://help.scandlearn.com/administrators?hsLang=en#main-content) - [Knowledge Articles](https://help.scandlearn.com/administrators?hsLang=en#knowledge-articles) - [FAQ](https://help.scandlearn.com/administrators?hsLang=en#faq) - [Troubleshooting](https://help.scandlearn.com/administrators?hsLang=en#troubleshooting) - [Terms & Conditions](https://help.scandlearn.com/terms-conditions?hsLang=en) [![Chill listening crop-3](https://help.scandlearn.com/hs-fs/hubfs/Scandlearn%20Logo%20Blue%20(fullsize)-4.png?width=158&height=24&name=Scandlearn%20Logo%20Blue%20(fullsize)-4.png "Chill listening crop-3")](http://scandlearn.com?hsLang=en) Scandlearn Knowledge Base Copyright © 2026, Scandinavian eTraining Center AB