Your account will fall under suspension 10 days after an invoice has become overdue. The suspension limits certain features of your system but does not completely lock you or your user out, still allowing them to do their training.
Why is your account being suspended?
The explanation is straightforward: we are a service provider that charges for our services, and if payment is not received, we cannot continue to provide those services.
However, Scandlearn has a unique approach when it comes to dealing with unpaid invoices. We recognize that mistakes can happen, and that communication between service users and those responsible for payment can sometimes break down. As such, we have developed a solution that sets us apart from other SaaS providers in the industry.
Our approach is not to immediately cut off services to customers with unpaid invoices, as some providers do. Instead, we work with our customers to identify any issues or errors and provide flexible payment options to help them settle their debts in a way that suits their needs. We believe that this approach is not only more ethical but also results in a better outcome for all parties involved.
What happens when my account is suspended?
First of all, we will take all the steps we can to ensure that you get the information
With emails, pop-up notifications and other in-app notifications we will inform you about the statuses of your invoices.
Once an invoice becomes overdue we will inform you about it and that the account will be suspended in 10 days.
Instead of pulling the plug on your account, we will restrict the following features:
Completion documents
The delivery and access to download certificates, result protocol, progress records and survey documents will be completely restricted on both the learner and administrator site.
Courseware data & Revision tracking
The backend access to our courseware, information such as downloading syllabuses, reviewing and downloading update history will be restricted.
All other areas of the system will be fully operational. This means that your crew can continue their training, stay qualified and most importantly continue their flying duties. All the training data will be kept in the system and once the debt has been settled we will release all the documents.
How do I lift the suspension?
Simple! Pay the overdue invoices and contact our billing team, if you can provide proof of payment we can open the account before receiving the payment.
You can also go to https://app.scandlearn.net/admin/company/invoices to view, download and pay your invoices via credit card.