---
title: Why don't I receive Certificates?
description: There can be various reasons for not receiving certificates
---

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# Why don't I receive Certificates?

## There can be various reasons for not receiving certificates

1. Be sure to check that **certificate is selected** in settings of the course.

![certificate setting](https://help.scandlearn.com/hs-fs/hubfs/certificate%20setting.png?width=688&height=313&name=certificate%20setting.png)

 

2. Be sure to check **notifications settings** and that correct email is selected. 

[How to set up notification emails](https://help.scandlearn.com/knowledge/how?hsLang=en)

 

3. If your company has **unpaid invoices**, the certificates may not be accessible due to **soft suspension**. 

[Why has my account been suspended and what does it mean?](https://help.scandlearn.com/knowledge/suspension?hsLang=en)

 

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