---
title: Why can't learner see assigned training?
description: There can be various reasons for learners to not see their training, please see following steps and most likely they will get access to their training
---

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# Why can't learner see assigned training?

## There can be various reasons for learners to not see their training, please see following steps and most likely they will get access to their training

1. Make sure that learner has an **Active** account

a. You can see this by searching on user, it will say either **Invited** or **Active**

b. If user is Invited, that means that user has **not** confirmed invite through their email

c. If the user has not received an Invite, you can **re-invite** the user 

[How to re-invite user](https://app.hubspot.com/knowledge/2625194/edit/81721061728)

Be sure to always inform the user to check spam/trash folder.

 

2. Some users have **two accounts** and that can cause the user not to see assigned training if they are in the wrong account.

[How to switch between accounts](https://help.scandlearn.com/knowledge/how-do-i-switch-between-my-scandlearn-accounts?hsLang=en)

 

3. Be sure to check that user is enrolled with the correct **email** and to correct **course**

[How to assign training](https://help.scandlearn.com/knowledge/how-to-assign-training?hsLang=en)

 

4. Check the **settings** of the course to see if that is the cause for not appearing 

![Settings course](https://help.scandlearn.com/hs-fs/hubfs/Settings%20course.png?width=688&height=319&name=Settings%20course.png)

If the course is set as a one-time and the user needs to redo the course, it can be reset

[How to reset a course session](https://help.scandlearn.com/knowledge/how-to-reset-a-course-session?hsLang=en)

Please note that the course should only be reset if the course is previously completed or the progress will be removed. 

 

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