--- title: How Does the Fixed Plan Billing Procedure Work description: This article explains how we count the number of users in your account, and apply the correct billing tiers and monthly fee according to our agreement --- [Skip to content](https://help.scandlearn.com/how-does-the-fixed-plan-billing-procedure-work#main-content) English Show submenu for translations [Submit a ticket](https://help.scandlearn.com/kb-tickets/new?hsLang=en) ![Scandlearn logo_yellow rgb](https://help.scandlearn.com/hubfs/Website%20-%20Core%20Design%20Elements/Scandlearn%20logo_yellow%20rgb.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.scandlearn.com/kb-tickets/new) - Contact us Contact us This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.scandlearn.com/?hsLang=en) 2. [Administrators](https://help.scandlearn.com/administrators?hsLang=en) 3. [FAQ](https://help.scandlearn.com/administrators?hsLang=en#faq) # How Does the Fixed Plan Billing Procedure Work ## This article explains how we count the number of users in your account, and apply the correct billing tiers and monthly fee according to our agreement **How Does the Fixed Plan Billing Procedure Work?** This article explains how we count the number of users in your account and apply the correct billing tiers and monthly fees according to our agreement. ### **Understanding Unique Active Users** At Scandlearn, we define **Unique Active Users** as any users who have interacted with the system and had access to any number of courses during their activity period. Even if a user is only active for a short time within a month, they are still considered an **active user** for billing purposes. This ensures fair and consistent pricing based on system usage rather than course completion. Since users have access to multiple courses, billing is based on their ability to interact with the system rather than the number of courses they complete. ### **How Users Are Counted for Billing** To clarify how billing is calculated, the following example details the process from adding users to the system through tracking user activity and eventual removal. The Scandlearn system logs all user interactions to ensure accurate billing. ### **Example Client** Here’s an example of a client account with Scandlearn under a fixed plan agreement: - **Contract Term:** 36 Months - **Contract Start Date:** 2025-01-01 - **User Tiers:** - Up to 50 users: **€50/month** - Up to 100 users: **€100/month** - Up to 150 users: **€150/month** ### **Billing Example** #### **January** - **Incoming users from the previous month:** 0 - **Users created during the month:** 100 - **Users deleted during the month:** 10 - **Users archived during the month:** 0 - **Total Unique Active Users:** 100 - **Incoming users for the next month:** 90 #### **February (Invoice for January)**  **January Invoice** - **Billing Period: 2025-01-01 to 2025-01-31** - **Invoice Sent:** 2025-02-01 - **Unique Active Users:** 100 - **Tier Applied:** Up to 100 Users - **Tier Fee:** €100/month **Total Amount:** €100  - **Incoming users from the previous month:** 90 - **Users created during the month:** 50 - **Users deleted during the month:** 75 - **Users archived during the month:** 25 **Total Unique Active Users:** 140 - ***Incoming users for the next month:** 40* #### **March (Invoice for February)** **February Invoice** - **Billing Period: 2025-02-01 to 2025-02-28** - **Invoice Sent:** 2025-03-01 - **Unique Active Users:** 140 - **Tier Applied:** Up to 150 Users - **Tier Fee:** €150/month **Total Amount:** €150  - **Incoming users from the previous month:** 40 - **Users created during the month:** 0 - **Users deleted during the month:** 20 - **Users archived during the month:** 0 **Total Unique Active Users:** 40 - ***Incoming users for the next month:** 20*  And in April the March Invoice would be based on 20 users, yet the up to 100 user tier would apply as no other lower tier exists. ### **Billing Accuracy and User Specification** Over the course of three months, user numbers fluctuated, and the Scandlearn system automatically tracked all created, deleted, and archived users. This ensures that you are billed accurately and in line with your contract. For further transparency, a **detailed log of all registered users** during the billing period is included on **page 2 of the invoice** for verification. ### **Billing Options** Scandlearn offers two payment methods: 1. **Card Payments:** To register your company card, please visit \[this page\]. 2. **Bank Transactions:** This is the default payment method. Invoices will be sent to the confirmed email addresses on file. ### **Quick Tip: Keep Your User List Up to Date** To avoid being billed for inactive users, ensure that **users who leave the company or no longer require access to the system are deactivated promptly**. This prevents inactive users from being counted in the following month’s billing cycle. 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